Refund and Returns Policy

At Novaby, we strive to provide our customers with high-quality electronic products and exceptional service. If you are not completely satisfied with your purchase, our Refund and Returns Policy is here to ensure a hassle-free experience.

  1. Eligibility for Returns:
    You may return items within 30 days of receipt for a full refund or exchange, provided the products are in their original condition, unused, and in their original packaging. Some items, such as software, personalized products, or opened electronic devices, may be non-returnable.

  2. How to Initiate a Return:
    To initiate a return, please contact our customer service team at [customer service email or phone number]. You will be provided with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return.

  3. Return Shipping Costs:
    Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, Novaby will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over [specific amount] to ensure they arrive safely.

  4. Refund Process:
    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [specific time frame, e.g., 5-7 business days].

  5. Exchanges:
    If you need to exchange an item for a different model or color, please follow the return process and place a new order for the desired item.

  6. Defective or Damaged Items:
    If you receive a defective or damaged item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund, and we will cover the return shipping costs.

  7. Changes to the Policy:
    Novaby reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and your continued use of our services signifies your acceptance of the updated policy.